Refund Policy

REFUND POLICY

For Professional Items (products, machines & needles)
You can shop with complete confidence at Beautiful Ink Ltd with our Return Policies
  • 7 Day Return Policy
  • 7 Day Damaged or Faulty Items Return Policy
  • Machine Failure Policy

7 Day Return Policy

Subject to exclusions listed below, returned goods can be exchanged or a refund requested.  You will be credited the full invoice value, provided items are returned to Beautiful Ink Ltd in an unused, re-saleable condition, in the original packaging with all seals intact.  We are unable to refund postage or any other fees.  Please notify our company director, Lisa Henning, within 7 days of receipt by calling 01273 775188 or 07530 978856 of completing the form below

Terms and Conditions of 7 Day Returns:

  • Beautiful Ink Ltd must must be notified of return request within 7 days of receipt
  • Products must be in the sealed and unused condition that you received them and returned in the original box and packaging
  • You must notify us of a return request before posting
  • All returns must be sent by an insured, tracked delivery service
  • If you request a refund instead of a replacement the funds will be returned to the original payment method, which may take up to 10 working days to appear as cleared funds
  • The 7 Day Return Policy does not apply to items that are damaged or faulty – such items will need to be returned in accordance with our Damaged or Faulty Items Returns Policy

Excluded items:

All sales of Doreme pigments, Bomtech needles, Microblading hand tools and sale items are final.  Returns cannot be accepted for hygiene reasons.  This does not apply to items sent by me in error

7 Day Damaged or Faulty Items Return Policy

In the unlikely event that you receive a product from Beautiful Ink Ltd that is damaged during delivery or faulty we will be happy to refund or replace at no cost to yourself.   We will issue a full refund (including postage) or a replacement at no additional cost. Please notify our company director, Lisa Henning, within 7 days of receipt by calling 01273 775188 or 07530 978856

Terms and Conditions of Damaged or Faulty Items Returns:

  • Beautiful Ink Ltd must must be notified of damage or fault within 7 days of receipt and item must be returned within 14 days
  • Products must be returned in the original box and packaging
  • All returns must be sent by an insured, tracked delivery service
  • When your refund is processed, the funds will be returned to the original payment method which may take up to 10 working days to appear as cleared funds
  • The Damaged or Faulty Items Return Policy does not apply to items that are not faulty or have not been sent in error – such items will need to be returned in accordance with our 7 Day Return Policy

After 7 days our Machine Failure Policy applies

Machine Failure Policy

Should you encounter any problems with any machine purchased through Beautiful Ink Ltd, please call our company director, Lisa Henning, on 01273 775188 or 07530 978856 and she will advise on the appropriate course of action

Terms and Conditions of Machine Failure Policy

  • Machines and hand pieces carry a one year warranty
  • Wires and leads carry a three month warranty
  • If the item is out of warranty you will be advised of the repair cost and carriage cost before we proceed
  • Machines may need to be returned to the manufacturer for repair which could take up to 3 weeks for return
  • Beautiful Ink Ltd offers a courtesy machine should your machine need to be sent for repair
  • Faulty machine to be received by Beautiful Ink, and tested as faulty, before courtesy machine is offered
  • If the returned faulty machine has no fault on testing, you will be asked to pay a delivery charge before we are able to return the machine
  • All returned machines must be packed to arrive safely
  • All returns must be sent by an insured, tracked delivery service
  • The courtesy machine must be returned within 7 days of your repaired machine being returned.  We will refund or credit any postage

M2M Pen®

M2M Pen® the hand tool that takes you from Microblading to Machine®

M2M Pen® takes you from Microblading to Machine®